HOW IS A SPECIALTY PHARMACY DIFFERENT FROM A RETAIL PHARMACY?
Specialty pharmacies are dedicated to ensuring your therapy provides the best possible outcome.
Here are some of the things we do:
•Enroll you in a patient management program
•Ensure you have access to your medication without any gaps in therapy.

This includes:

• Scheduling prompt delivery of the medication
• Assisting with prior authorizations
• Helping with financial assistance
  Partner with you and your provider to achieve therapy treatment goals through our patient management program
  Provide you with a thorough review of your medication. This includes:
• Getting an accurate list of your current prescriptions
• Screening for disease-specific drug interactions

HOW DOES MY NEW PRESCRIPTION GET TO THE PHARMACY? HOW DO I KNOW WHEN I WILL RECEIVE IT?
There are a few ways we may receive your new prescription:
•Your provider will send the prescription electronically when treatment is prescribed. This is the most common method.
•Your provider will write a paper prescription and send it to the pharmacy via mail or fax.
•Your provider will call in the prescription.
When we receive the prescription from your provider, we will review it, arrange reimbursement, and fill your medication. Once it is ready, we will contact you to schedule the delivery. You can also pick up your prescription from the pharmacy at your convenience.

WHEN WILL THE SPECIALTY PHARMACY CONTACT ME OR MY PROVIDER?
The specialty pharmacy will call you to:
•Discuss your prescription and copay amount
•Schedule the delivery or pick-up time
•Advise you of any delays in your order
•Review how to store your medication
•Verify your prescription insurance information
•Get documentation of your income to enroll you in financial assistance
•Provide counseling on your medicine
•Tell you we must transfer your prescription to another specialty pharmacy
•Notify you of any FDA recalls of your medicine
We will contact your provider:
•At your request
•When you are out of refills

HOW DO I PAY FOR MY MEDICATION?
Coosa Valley Specialty Pharmacy can accept and bill most insurance companies. Our team will work with
your insurance company and provider to cover your prescription. We will assist you with getting financial
help if needed. You will be responsible for paying your copayment or coinsurance when you order your medication. We will let you know the exact amount you need to pay. We will provide you with the
out-of-network price if:
•You are out-of-network with our pharmacy
•You prefer to pay in cash
•You do not have insurance
For payment, we accept:
•Credit cards
•Cash
•Personal checks
•Flexible spending or health savings accounts
If you still owe a balance for any reason, you will need to pay the balance before your next refill.

HOW DO I GET A REFILL?
A specialty pharmacy technician will contact you before your medication is scheduled to run out. We will:
•Check on your progress
•Ask about any side effects
•Verify your dosage
•Determine the shipment or pick-up time of your next refill
You can also pick up your prescription at the pharmacy at your convenience. Payment is required before your medication can be shipped or picked up from the pharmacy. Please call 855-237-MEDS (6337) or 256-401-4690 during our normal business hours if you have questions or need help.

WHAT SHOULD I DO IF I HAVE QUESTIONS ABOUT THE STATUS OF MY ORDER?
If you have questions about the status of your order, please contact the pharmacy during normal business hours by calling 855-237-MEDS (6337) or 256-401-4690. You can also leave a message on our voicemail.

WILL THE SPECIALTY PHARMACY BE ABLE TO FILL ALL MY MEDICATIONS?
We have access to and stock a wide range of specialty medications. If we are not able to obtain your medications for any reason, we will transfer your prescription to another pharmacy of your choice.
Our team will work with you to ensure you receive all your medications.
WILL YOU EVER SUBSTITUTE MY MEDICATION FOR A DIFFERENT ONE?
We will inform you if any less expensive generic substitutions are available for medications we provide you. You can either accept the generic substitution or request the brand name product. if you request the brand name product, you may have a much higher copay.

WHAT SHOULD I DO IF MY MEDICATION IS RECALLED?
If there is a recall on any of your medications, we will contact you with important information and provide
any replacement dose(s) as needed.
WHAT SHOULD I DO IF I MAY BE HAVING AN ADVERSE (BAD) REACTION TO MY MEDICATION?
If you feel you are having a bad drug reaction or experiencing symptoms that require urgent attention,
you should go to a local emergency room or call 911.
Symptoms that require urgent attention include:
•Shortness of breath
•Skin rash
•Hives
•Fever
•Swelling
•Wheezing
Please contact the pharmacy on the next business day and let us know of the reaction and any steps you may have taken.